IPTV America questions, answered

The things people ask before and after signing up. If yours is not here, write to help@iptvamerica.tv

What is the IPTV America App?
It is the single app the whole service runs in — channel grid, EPG, the film and series library, and your account, in one place. There is no second app for on-demand and no separate player to configure.
How do I download the IPTV America App?
On a Fire TV Stick you install the Downloader app from the Amazon store and enter code 5728794. On Android or a Smart TV you can take the APK directly from iptvamerica.tv/catchontv.apk. The setup guide walks through both with screenshots, and the app page covers what it does.
What devices are compatible with the IPTV America App?
IPTV America is compatible with a wide range of devices, including:

• Android smartphones and tablets
• iPhones and iPads
• Smart TVs (Samsung, LG, Sony)
• Amazon Fire Stick and Fire TV Cube
• Android TV boxes
• Windows and Mac computers (via browser or IPTV player)
How do I install the IPTV America APK on Android?
To install on Android: download the APK from our page at iptvamerica.tv/catchontv.apk, then go to Settings → Security and enable "Install from Unknown Sources". Return to your Downloads folder, tap the APK, and follow the on-screen installation instructions.
What is IPTV America?
A subscription that delivers live television over your internet connection instead of a cable or a dish — 20,500+ channels running in real time, plus 70,000+ films and series on demand, in 4K where the source allows. It behaves like cable, with a numbered guide and an EPG, but nothing gets installed in the house.
How do I sign up for IPTV America?
Pick a term and a number of screens on the pricing page and complete checkout. Login details are emailed within minutes. If you would rather not pay first, start with the 24-hour trial — same account, no card taken.
Can I watch on multiple devices simultaneously?
Yes, up to the number of connections on your plan. One connection means one screen playing at a time; a household watching the game downstairs while someone streams upstairs needs two. Plans go up to five, and the cost of each step is on the pricing page.
How do I cancel my subscription?
There is no contract to exit — a plan simply ends when its term does, and nothing renews behind your back. If you want to stop mid-term, email help@iptvamerica.tv and we will handle it under the refund policy, which gives you 7 days on a paid plan.

How do I troubleshoot buffering or freezing?
Nine times out of ten this is the last few metres of the connection, not the stream. In order:

• Check your internet speed — we recommend at least 10 Mbps for HD streaming
• Restart your device and router
• Lower the video quality setting within the IPTV America app
• Move closer to your Wi-Fi router or use a wired connection
• If the issue persists, contact us at help@iptvamerica.tv
How often are new channels added?
The line-up is reviewed weekly. New channels and titles go in as they become available, and — just as importantly — dead feeds get pulled rather than left in the guide to keep the headline number up. A channel that does not work is not a channel.
Is there a free trial available?
Yes! IPTV America offers a 24-hour free trial for new users. You can try the full service — all 20,500+ channels and 70,000+ movies & series — completely free. No credit card required. Visit the free trial page to activate your free trial now.

Still stuck?

Send the details — device, what you were watching, what happened — and a person will come back to you. Weekend evenings are staffed, because that is when most of this comes up.